Neala Black Rabbit illustration by MaJO 1/5 Scale Figure

Shipping Policy

• Flat Rate $10 - Any orders below $300 will have a flat rate of $10 shipping for US orders (Excluding Alaska, Hawaii, Puerto Rico, and other US Island Territories)
  Free Shipping over $300 - Any orders that have a total of $300+ (excluding tax) will have free shipping. This applies to US Orders only (Excluding Alaska, Hawaii, Puerto Rico, and other US Island Territories).
  International Orders - Will follow carrier rates.
  Local Pickup - No shipping cost.

• All orders have a tracking number that will be e-mail when the order is processed and shipped.
• For most orders, shipping will take around 1-3 Business Days.
• For some large item orders (such as Perfect Grades, some Master Grades, etc) shipping would take around 2-4 Business Days.
• We ship all orders from California to all over the world (except to Japan).
• If you do not see your shipping area at, check out, please send us a message and we can help you with it.

Return Policy

• We have a 30 day policy for returns.
• For an item to be eligible for a refund it must fulfill all these requirements:
• The item is returned within 30 days of when it was purchased
• Item must have proof of purchase from Glacier Hobbies
• The item must be unopened
• The customer is responsible for the return shipping cost.
• There is a 5% credit card processing fee if the item was original bought using credit.
• There will be a 3-5 day wait for credit card refund.