UTC warehouse is now reopened with limited operations in order to comply with state ordered mandates.
IMPORTANT UPDATE FROM UTC (5/28/21):Please be advised UTC is currently dealing with the global shipping issues that are presenting challenges nationwide. We are working to expediate shipping , however we are seeing delays of 5-6 weeks at the ports. Additionally, we are facing challenges securing containers for future shipment at this time due to the global shortage of containers. We continue to monitor the situation for both outbound and inbound at LAX and will strive to keep you update of all timelines.
Due to the COVID-19 situation, please note that our shipments are two months behind schedule. We apologize for the inconvenience and appreciate your understanding in this matter.
IMPORTANT UPDATE FROM UTC (7/29/2021): Please be advised UTC is currently dealing with the global shipping issues that are presenting challenges nationwide. We are working to expedite shipping, however, we are seeing delays of 4-5 weeks at the ports. Additionally, we are facing challenges securing containers for future shipment at this time due to the global shortage affecting China. This has caused delays of an additional 6-8 weeks at many overseas ports. We continue to monitor the situation for both outbound and inbound at LAX and will strive to keep you updated of all timelines.
If you have any questions, please contact us at firstname.lastname@example.org
T1 Cleaners (Pickup Location Only) 19019 Bushard St, Huntington Beach, CA 92646
If the item in question is from Bandai, it will have the official bluefin sticker and logo on the side of the box. Locate the sticker and find the contact information on it. Most of the time it should be "email@example.com" but sometimes it could be different. You can contact them with the issue and they will be more well equipped to assist you.
If the item in question is from the list below: GOOD Smile Company, Max Factory, ORANGE ROUGE, Phat!, FREEing, GOOD Smile Racing, KADOKAWA, Di molto bene co.,ltd., Hobby Stock, PLM, native, Bellfine Co., Ltd, PLUM, KAITENDOH, Embrace Japan, Capcom, Souyokusha, Broccoli, Fine Clover, Revolve, Aspire, Progress, BINDing, Rocket Boy, Second Axe
These items would fall under Good Smile Company's Support Team. They would be able to assist you. You can go to this link: https://partner.goodsmile.info/support/eng/inquiry/ If the item in question is from Megahouse or other companies not listed above, you can contact us (firstname.lastname@example.org) and we will work with the manufacturer to get you replacements parts. Please include the following in your e-mail when requesting replacement parts:
1. The item's brand, name, model #, barcode and/or other identifying factors
2. Images of the item's damage/defects.
3. Description of the issue
*Product replacement parts are not guaranteed* But we will try our best to help you out.
For Example: The Item's Expected U.S. Release Date is JULY 2022, you can expect to recieve the item around the 2nd-3rd week of AUGUST 2022.
If it's 2 weeks after the month of the expected release date and you still haven't seen your orders shipped, you can contact us (email@example.com) and we can check with the manufacturer or supplier to see when it will ship. We try our best to stay on top of delays and release date changes We offer pre-orders from multiple brands and product lines, so sometimes we might miss some changes. There are also cases where items are delayed without the manufacturer notifying us.
We usually order more from the manufacturer than the amount of pre-orders we recieve, this is to have some items for general sale. After the P.O. Date, the pre-orders customer put in will be secure your place in line from our general sale batch. However, this means that the item is now limited and there is a change that we will run out of items available for order before the item reaches general sale and we would have to cancel your pre-order.
If the item is brand new and came damaged, it is most likely though shipping. You can file a claim with the respective shipping carrier that caused the damage. After you file the claim, please let us know the claim number and we can follow up and provide any necessary information to the carrier to help your claim.
The majority of our brands, we pick up the item directly from the supplier or manufacturer. Unless there is a manufacturer defect, the box itself is mostly in pristine condition. We pride ourselves in our packaging and presentation, we try our best to protect the products through the shipping process. We also do quality check for every shipment we receive to make sure we don't sell any items that are damaged.
*The only time we sell an item with any cosmetic damage, is when it is speficically requested and it will have a [BOX DAMAGE] label on it.*
However, if in the case that we sent you the wrong item and you do now wish to keep it, please email us (firstname.lastname@example.org) and we will help you with the return process.