FAQ - Frequently Asked Questions

General Questions

Are the items authentic?

Can I pick up my order in person?

What can I do if my item has a manufacturer defect or missing parts?

Pre-Order Questions

What happens if the Manufacturer cancels the product?

Can I cancel my Pre-Order?

How do I cancel my Pre-Order?

Do you price-match Pre-Orders?

When can I expect my Pre-Order to ship?

The Expected U.S. Release Date has passed and my order hasn't shipped, what can I do?

What is the P.O. Date?

Can I place my order after the P.O. Date?

I have multiple items in my order, both Pre-order and in-stock, when is it going to ship?

Can I split or combine my Pre-Orders? (Update FEB 2023)

Shipping Questions

How much is Shipping?

How fast is the shipping?

What days do you ship out orders?

Does the shipping have a tracking number?

The tracking number says the item has arrived today, but I don't see it, what's going on?

My order arrived damaged, what can I do?

I made multiple orders, can I combine them and refund my shipping?

Return Questions

Can I return an item that I bought?

How do I return an item?

How long will it take for my refund to show up?

Do you provide return labels?

Can I get a replacement?