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About Glacier Hobbies
Glacier Hobbies is a family-owned store located in Southern California. Glacier Hobbies is born out of a simple idea of "I want to build more gundam models." That idea, combine with passion and the help of friends and family, eventually turned into a small business.
At first we only carried about a couple hundred dollars worth of model kits. Thanks to the patronage of valued customers, we were able to grow and expand. Lady luck was on our side and we manage to land some big official distributors for products (such Good Smile, Kotobukiya, Bandai, Sega and more...) despite being a a relative unknown small store.
Since then, we have continued to grow, adding new products, listen to customer feedbacks, improving our methods and doing our best. Glacier Hobbies is what it is today thanks to all of you and your support, and for that, we are extremely grateful. Our passion today is still as strong, if not stronger, than it was when we first started.
Our Methods and Methodology
What makes Glacier Hobbies?
We believe in honesty and in doing honest business. One of our core principles, is that we believe that customers value transparency above all else. We want to build trust with our customer and the best way to do that is to be honest. In the long run, having the trust of our customers is more imporant than making a quick buck.
We always strive to improve. There is always a way to improve, something that we are missing, something we can do better, something new we can incorporate. We value our customers feedback, it's not enough just to listen but also take action. While the process may take a long time, we believe that if we can improve Glacier Hobbies just by a little every day, we can become something great.
Words are fancy and elegant, but ulimately just words. The last pillar that makes Glacier Hobbies is practice. We must practice what we preach. Each and every day, we put into action the everything we learn and in doing so we learn something new about ourselves. There is no perfection without improvement, and there is no improvement without practice. At Glacier Hobbies, we walk the walk.